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When I posted on Instagram that I was flying Breeze Airways, a few of you were curious how it went and what our experience was. They have some great non-stop direct flights from Jacksonville and other cities so I hope this is helpful if you plan to fly them soon!
It is important to note that it is a budget airline, so go into your flight knowing that it is “frills-free” flying typically with these type of airlines and you will pay for things like seat selection. A few tips and things to note to make your experience hopefully go smoother when flying Breeze Airways:
Reservations and Checking-in
- You can pay to reserve your seat when booking, or a seat will be randomly selected for you. They have a section for extra leg room and some airlines offer first class. My husband is 6’1″ and he felt the leg room in normal seating was similar to other airlines, for reference. The plane felt pretty spacious to us, and not too cramped.
- Receive your boarding pass electronically – when checking-in at the airport, they charge you $3 to print your boarding pass (unless you are required to check-in at the airport). Online check-in closes 45 minutes before the flight.
Luggage:
- One personal item is allowed – a small purse or bag that fits under the seat. All other bags have a fee.
- Pay for your luggage while booking your ticket if you know you want to bring a carry-on or checked bag. This will be the most affordable and stress-free way to have your bags when you check in for your flight.
- Active duty military get 2 checked bags and one carry-on for free which is amazing! The military bag allowance is explained here.
- Strollers and carseats can be gate checked, like most airlines.
Boarding and on the Plane
- Families and active-duty military board first before anyone else.
- They offer a complimentary water cup on the plane but everything else (snacks, soft drinks etc.) you need to pay for. So I would bring your own.
- Free WIFI entertainment! Although I mentioned “no-frills”, I was surprised that they had free tv and movies on board. On our plane, they do not have WIFI to purchase (if you want to do work on the air or surf the internet), so keep that in mind.
Cancellations
- If you cancel before 15 minutes of departing, you can get a full refund (in points) that need to be used within 24 months.
- When cancelling within 24 hours for a reservation booked 7 days in advance, you are eligible for a full refund to original payment.
- Their cancellation policy can be found here.
Breeze Airways Customer Service
Breeze does not have a call center, but you can text, Facebook message or email. I contacted them twice, and only the second time was the response a little slow – although both times they were helpful.
Our experience with Breeze Airways
A few things to note about our personal experience: Our flight time changed for both our flights, and although I am not sure the reason, I reached out to Breezeway to confirm that although times shifted, everything was still all set. I was nervous leading up to the flight based on reviews and the fact that they cancelled our route the whole month before. We had a slight delay leaving Jacksonville, but that was due to the fuel truck at the airport, and we did have an hour delay returning. They made up a lot of time in the air and they also de-planed/boarded quite fast.
Keep in mind summer travel hasn’t been smooth for many people, regardless of what airline you fly. In general I would build in a little flexibility for any changes.
Now that we are paying for a toddler, the prices of Breeze paired with a non-stop to our home airport were a no-brainer. We did go into the trip with caution based on reviews of the airline. Based on our experience I would book again – having a non-stop was amazing!
Have you flown Breeze Airways? What was your experience like? Let me know!
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Best,
Katherine
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